Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, shares, and protects your personal information when you visit our website at pizzajetsmeal.rest, place an order, or otherwise interact with our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We are committed to protecting your privacy and complying with all applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other relevant consumer protection regulations.

1. About Us and How to Contact Us

The entity responsible for your personal information (referred to as the "data controller" or "business" under applicable privacy laws) is:

For any privacy-related inquiries, requests, or complaints, please contact our Privacy Team at [email protected]. We will respond to all legitimate requests within the timeframes required by applicable law.

2. Information We Collect

We collect several different types of information for various purposes in order to provide and improve our services to you. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us directly, we may collect the following types of personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, zip code)
• Username and password (stored in encrypted form)
• Profile photograph (if voluntarily provided)
• Date of birth or age verification information
• Signature (for delivery confirmation purposes)

2.2 Payment and Financial Information

When you make a purchase through our website or application, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (partially masked for security)
• Card expiration date and CVV (processed through our secure payment processor)
• Billing address associated with the payment method
• Digital wallet information (e.g., Apple Pay, Google Pay)
• Transaction history and order records

Please note that we do not store full payment card numbers on our servers. All payment information is processed through PCI DSS-compliant third-party payment processors.

2.3 Order and Transaction Data

We collect information about the orders you place, including:

• Items ordered, customizations, and special instructions
• Order frequency and history
• Delivery or pickup preferences
• Promotional codes and discounts applied
• Feedback, ratings, and reviews you submit

2.4 Usage Data and Technical Information

When you access our website or digital services, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the website that directed you to ours)
• Search terms used on our website
• Date and time of your visit
• Error logs and crash reports

2.5 Device Information

When you access our services through a mobile device or application, we may collect:

• Device identifiers (such as device ID, advertising ID)
• Mobile network information
• Mobile operating system and hardware model
• Push notification tokens (if you opt in to receive push notifications)
• GPS location data (only if you grant location permissions)

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy (Cookie Usage).

2.7 Communications Data

If you contact us via email, phone, chat, or any other communication channel, we may retain records of those communications, including:

• Content of messages and inquiries
• Customer service interaction records
• Correspondence related to complaints or disputes

2.8 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or log in using social login features)
• Analytics and advertising partners
• Delivery service partners
• Loyalty program affiliates
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes, in accordance with applicable United States privacy laws including the CCPA/CPRA:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders (delivery or pickup)
• Managing your account and maintaining accurate records
• Processing payments and issuing receipts
• Coordinating with delivery drivers and third-party delivery services
• Sending order confirmation, status updates, and delivery notifications
• Providing customer support and resolving disputes
• Enabling loyalty program participation and rewards redemption

3.2 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our digital platforms
• Understanding customer preferences and purchasing trends
• Testing new features, menu items, and promotions
• Conducting internal research and data analysis
• Generating aggregated, anonymized statistical reports
• Monitoring and troubleshooting technical issues

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized content and recommendations based on your order history
• Displaying targeted advertisements on our website and third-party platforms
• Conducting surveys and gathering feedback about your experience
• Notifying you of new menu items, seasonal specials, and limited-time offers
• Sending SMS marketing messages (only if you have opted in)

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email, replying "STOP" to any SMS message, or contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from courts, law enforcement, or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security breaches, and illegal activity
• Protecting the rights, property, and safety of our company, customers, and the public

3.5 Business Operations

• Conducting due diligence in connection with mergers, acquisitions, or asset sales
• Maintaining business records for accounting and tax purposes
• Training staff and improving service quality

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist in providing our services. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment Processors: To securely process credit card and digital wallet transactions
• Delivery Services: Third-party drivers and delivery platforms to fulfill your orders
• Cloud Hosting Providers: To host and maintain our website and databases
• Email and SMS Marketing Platforms: To send promotional and transactional communications
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer Support Tools: Help desk software and live chat platforms
• Advertising Networks: To serve relevant advertisements on our behalf
• Loyalty Program Administrators: To manage reward points and redemptions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid governmental request
• Respond to subpoenas, search warrants, or other legal processes
• Cooperate with law enforcement investigations
• Protect against fraud, security threats, or illegal activity
• Defend our legal rights or those of our users

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

4.5 With Your Consent

We may share your personal information with additional third parties when you have provided explicit consent for such sharing.

5. Data Security Measures

Protecting your personal information is of paramount importance to us. We implement industry-standard technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Data Encryption at Rest: Sensitive stored data, including passwords, is encrypted using industry-standard algorithms
• Firewalls and Intrusion Detection: We employ network firewalls and intrusion detection systems to monitor and protect against unauthorized access
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans
• Two-Factor Authentication: Available for user accounts to provide an additional layer of protection

5.2 Administrative Safeguards

• Privacy and security training for all employees who handle personal information
• Confidentiality agreements with staff and contractors
• Data breach response and incident management procedures
• Vendor security assessments for third-party service providers

5.3 Limitations

While we take every reasonable precaution to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law, including applicable state breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request erasure of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Opt out of receiving marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing where consent is the legal basis

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: pizzajetsmeal.rest (via our Privacy Request form)

Your request must include sufficient information to verify your identity, such as your name, email address, and account information. We will respond to verifiable requests within 45 days as required under CCPA/CPRA, with a possible 45-day extension when reasonably necessary. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure.

You may also designate an authorized agent to submit a request on your behalf. In such cases, we may require written proof of the agent's authorization and may verify your identity directly.

7. Data Retention Periods

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and serve relevant advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., maintaining your shopping cart, login sessions)
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences such as language settings, saved addresses, and customization options
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns
• Third-Party Cookies: Placed by third-party services that appear on our pages (e.g., social media plugins, embedded maps)

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage your preferences, please visit our Cookie Policy page at pizzajetsmeal.rest.

For California residents, you may exercise your right to opt out of the sharing of personal information via cookies for cross-context behavioral advertising by contacting us at [email protected] or by using the "Do Not Sell or Share My Personal Information" link available on our website.

9. Children's Privacy

Our website, application, and services are not directed at children under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. If you are under 18, please do not use our services or provide any information to us.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13 years of age without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Jet's Pizza operates primarily within the United States. However, some of our third-party service providers may be located in other countries, which may involve the transfer of your personal data outside the United States.

When we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with applicable U.S. privacy laws. These safeguards may include:

• Contractual data protection clauses with international service providers
• Use of vendors who participate in recognized privacy frameworks
• Verification that recipient countries provide adequate data protection standards

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

For more information about our international data transfer practices, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We strongly advise you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party integrations that may be present on our website include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Google Maps for store locator functionality
• Third-party payment gateways
• Third-party food delivery platforms

12. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may use other means to opt out of tracking, as described in the Cookie Usage section above.

California residents are entitled, pursuant to California Business and Professions Code Section 22575, to know whether we honor "Do Not Track" signals, and we are disclosing here that we do not currently alter our data collection practices in response to such signals.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have failed to handle your personal information in accordance with applicable law, we encourage you to first contact us directly so that we can attempt to resolve the matter.

13.1 Contact Us First

Please submit your privacy complaint to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within 10 business days and aim to resolve the matter within 30 days.

13.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable privacy laws, you have the right to lodge a complaint with the relevant data protection authority:

Depending on your state of residence, additional state attorneys general or consumer protection agencies may have jurisdiction over privacy complaints. We encourage you to research the specific resources available in your state.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for any other reason. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at pizzajetsmeal.rest
• Send a notification email to registered users for material changes
• Display a prominent notice on our website where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

15. Legal Basis for Processing (For Reference)

While the primary privacy law framework applicable to our operations is U.S.-based (CCPA/CPRA, FTC Act, COPPA), we recognize the importance of transparency regarding why we process personal data. Our processing activities are based on one or more of the following grounds:

• Contractual Necessity: Processing necessary to fulfill your orders and provide services
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Legitimate Business Interests: Processing for fraud prevention, security, service improvement, and analytics
• Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained

16. Contact Information for Privacy Inquiries

For all privacy-related questions, requests, complaints, or concerns, please do not hesitate to reach out to our dedicated Privacy Team. We are committed to addressing your inquiries promptly and professionally.

When contacting us regarding a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and contact information
• The nature of your inquiry or request (e.g., data access, deletion, correction, complaint)
• Your state of residence (for state-specific rights requests)
• Any relevant account details or order numbers
• A brief description of the issue or the information you are requesting